Helpdesk

Access to our friendly team during normal working hours means we have engineers available for you between 9am and 5.30pm. Additional cover is available outside these hours if required.

Call Management

All calls are logged using our call ticketing system so we can manage the calls we receive and assign the right engineer to each problem.

Remote Support

Many issues can be dealt with remotely by one of our engineers and is quicker than travelling to deal with the issue on the premises. A familiar voice is on hand to either talk you through the solution or can log into your computer and take you through the solution process.

Onsite support

Unlimited on-site support from a member of your dedicated Business Technology Team to resolve issues that cannot be dealt with remotely.

System Housekeeping

As is the case with your home, your IT systems will need a clean and tidy now and again. Aparion will don it’s hypothetical apron and rubber gloves, making sure system defragmentation, disk cleanup, system patches and updates across your full system are all taken care of.

Software Support

Our Microsoft qualified engineers within your Business Technology Team are there to help with software issues on servers, operating systems and Microsoft office programs.

Server Monitoring

Monitoring your server is as important as making sure the rest of your systems work smoothly. Loss of your server could have a massive impact upon your business and bring productivity crashing to a halt. With Aparion server monitoring, we make sure that we spot a fault before it becomes an issue so up-time is maximised.

Disaster Recovery Planning

As part of our support package Aparion provides support with Strategic Planning. We will recommend a disaster recovery plan that protects your business in case the unexpected happens such as a flood or fire.

Smartphone/ Tablet setup

Business continues to move at speed even when you are out of the office meaning it is essential to be able to access any new developments whilst on the move. Thankfully smartphones and tablets mean you can stay on top of what is going on in the office, even if you are out on the road, at a client’s or with your feet up working from home.

Having email capability on your mobile or tablet means that you can stay up to date with any developments and react accordingly. A portable business tool such as a tablet adds to smartphone capability and allows presentations at your fingertips. Electronic note taking synchronised with your server as well as easy document review and editing are other outstanding features.

We can configure:

• Iphone
• Ipad
• Android mobiles
• Blackberry phones/ tablets and have knowledge in BES server setup and support

Remote Working

Being away from your desk no longer means you are away from work. There are many business benefits to providing a remote networking option and Aparion can help you achieve the most for your business. Facilities such as the cloud, smartphones and tablets mean that your business can be more flexible in where your employees work from. Aparion will ensure that this flexibility does not compromise security in any way.

Cloud solutions and/or use of a VPN means that even if someone is away from the office they can still access all the documents they need. This can be done using any internet connected computer with a secure user login to maintain security. In turn this facilitates the possibilities of home working schemes, staying in touch while on the road as well as providing redundancy in case of power loss or catastrophe.

Hardware Procurement

Aparion can source any new hardware you need to expand or replace current systems. Our engineers can identify the specifications you need and find the appropriate hardware to fit with your business. Our engineers are also empowered to quickly deal with small hardware purchases if it solves an IT problem for your business. We offer an open book service with cost plus 10% as a norm.

System Audit

Aparion can provide an audit of your current systems and suggest ways in which you could improve your use of technology. This can be used in conjunction with IT strategy advice to boost technology performance both currently and in the future.

Third Party Management

Management of third party suppliers by Aparion means that you have only one number to call for any IT problems. We can deal with your suppliers, taking the technical problems away from you.

System upgrades and system migration

Upgrading your system without disruption to your business requires good planning and a clean execution of the plan. Using Aparion engineers will keep the risk to a minimum and having experts on hand will enable a quick recovery if you suffer the unexpected.

System Migration, moving of your systems and data from old equipment to new or to another location, requires a high level of expertise. The risk of downtime is one that must be considered and is sometimes even planned. Aparion are experts in this area and so the task will be easier for us. In addition to our considerable expertise, we are considerate to our clients and usually arrange migration of systems over a weekend so you return to a new system come Monday morning.

Hosting

Hosting solutions for your email, intranet and servers from Aparion means that we provide a fully managed service.

Data storage/ Server backup

Aparion can store your data securely on fast servers and ensure that your data is backed up automatically. If you have your own server and need reliable automatic backup, we have a system for you which includes a daily check by our engineers.

Loss of data can occasionally happen and could take months for your business to recover, however secure storage of data can reduce the chances of this occurring. Backups could reduce recovery times from months to hours, or even minutes. With data backup solutions ranging from on-site tape backup to fully automatic options there is a solution to fit your business. Remote monitoring of your backup system will make sure that everything is working as planned and your data is secure.

User Management

Making sure the right people have access to the right systems and data is vital and ensuring there is the right security on data is just as crucial. An Aparion engineer can configure user login and access to systems and data, as well as setting security and distribution groups to maintain the levels of access you want users to have.

Web access monitoring and reporting

Making sure employees are doing the job they are being paid to do rather than catching up on their social life on facebook or online shopping shouldn’t be an issue but can sometimes be the case. With web access monitoring and reporting Aparion can generate reports of web usage by staff members to provide peace of mind that productivity isn’t being hampered by misuse of the internet.

Peripheral setup

As part of our IT support package your dedicated business technology team is here to help setup any peripheral hardware such as printers and scanners that you may have in the office.

24/7 Support

Usual support is during business working hours 9am to 5.30pm and this can be upgraded to a 24/7 support should you need it.